Some
of our users had recently report glue residue on the
base of their newly purchased HSF after removal of protective
film. We are working with our factory to see if there
is a feasible alternative that is readily to adapt.
In the mean time, we suggestthese
steps for customers with glue residue problem
to remove these sticky unsightly performance hurdle,
and realize the true performance potential of our HSF.
* The glue from the protective
film is a thermal insulator, which would keep thermal energy from working CPU
right on top of CPU die
For removal of these glue, you
need:
Petroleum based solvent or acetone (automotive carburetor cleaner,
paint thinner, nail polish remover, etc.)
1 pair of rubber gloves
1 clean
soft rag
Please keep away from heat source and always work in a well
ventilated area.
peel off the
protective film
put the
rubber gloves on, take the soft rag and put a little amount of acetone on the
cloth
gently wipe
the HSF base with rag, let the base dry for 10~15 sec. visually inspect the
surface for any more residue
repeat the
steps 2 and 3 if necessary
take the
gloves off and inspect HSF base surface under a light source, double check to
see if the residue is totally removed with different angle.
apply a thin
layer thermal paste evenly, and proceed to HSF installation.
FAQ 2
Question
:
Do I have the fan
blowing down or drawing air up?
Answer
:
The fan used should always
be blowing down for all Thermalright heat sinks.
FAQ 3
Question
:
Do I use a shim with Thermalright heat
sinks?
Answer
:
For
experienced users, a shim is not needed in installing socket A heat sinks.
Besides, a shim does accumulate heat around CPU die. Our experience shows a shim
may have higher temperature than without a shim for about 2~3¢XC in normal
operation.
Please
note: if you must use a shim, be sure to purchase one that is
non-conductive.
FAQ 4
Question
:
Why does Thermalright not posting Thermal Resistance of their
heat sinks like its competitors?
Answer
:
Different
Vendors use slightly different method as well as different thermal diode
locations in gathering data for Thermal resistance calculation. for instance,
Int*l and A*D both has their own Thermal design guides, however the locations
for thermal diode are different. We at Thermalright feel that it is better
for 3rd party to post these numbers/information than we post our testing
results ourselves. You may able to use information from following websites to
get a pretty good feel on how our products will perform for your
configuration.
Thank you for
your inquiry on Thermalright products, hopefully these information may
somewhat let you make a more informed choice for
your configuration.
A. In
the field of engineering, "look" often is a deceiving
concept. Here is a picture demonstrate how strong our
clips are. The hole HSF and motherboard were lifted by
just the fan, which was held in place by those two "fimsy"
clips. Please refer to our fan installation guide.for proper installation
steps.
FAQ 7
Question
:
I have bought a Thermalright heat sink. After installing it I
have nothing but a black screen?
Answer
:
Please verify the
installation steps to see if all steps are followed closely. Some customers had
reported thermal couple pins penetrate the black rubber pad on the
X-Plate,
however we cannot duplicate this issue in our lab. If thermal couple pins are
extremely extruded from the back of motherboard, please ask your computer store
to snip off the excess metal so only 1.5 mm of pins are there.
FAQ 8
Question
:
Your installation
instruction says "place for circular pads included onto the base of the
heatsink". What are these "pads"?
Answer
:
The white circular pads are
used for cushion and distribute the mounting pressure evenly on CPU DIE. They
are preformed on a white 3M square pads in the packaging. These pads are
designed for 1 installation only and will deform after multiple installation.
Please provide Thermalright a picture of purchase receipt with a mailing address
if replacement needed.
FAQ 9
Question
:
Do you have a high performance heat sink for socket 370 that
takes 70mm/80mm fans?
Answer
:
SK-7, AX-7, CB-6L,
SLK-800A/900A and ALX-800 all fir on Socket 370 and capable of using 70 mm or 80
mm fan. Please see their spec for the specific fan size they
supports.
FAQ 10
Question
:
Will the heat sink interfere with my power
supply?
Answer
:
Most mid tower and mini
tower case should have plenty space for use our SLK/SP series HSF inside.
However on the new Mini/SFF PC, it is best if customer can sent us photos of CPU
HSF mounting area for us to determine if the request configuration is possible
or not before purchase the HSF.
FAQ 11
Question
:
I'm thinking about getting a passive cooling system for my CPU.
Will XP-120 or any from your XP line up work without a
fan?
Answer
:
All of our XP products are
designed for active cooling. Therefore, we do not recommend running any of the
XP's without a fan.
FAQ 12
Question
:
My Thermalright heat sink has heating pipes. Does it matter if I
position they up or down?
Answer
:
Our heating pipe system is
designed to work both ways. Having the heating pipes facing up or down depends
on how they fit your motherboard best.
FAQ 13
Question
:
I would like to order directly from Thermalright. What steps do I
need to take?
Answer
:
Contact one of our sales
representatives and fill out the credit card billing information form and you're
all set!
FAQ 14
Question
:
What is your policy on requesting for spare parts? Who do I
contact?
Answer
:
Our policy on
spare parts is that if your heatsink came without its supposedly included parts,
provide a legitimate copy of purchase receipt either in PDF or in JPG format and
send to support@thermalright.com (Mon-Fri 9:00 ~ 17:00 Pacific Standard Time) or support2@thermalright.com during off hours. We shall send the requested parts to you, free of charge if we
believe the claim is legit.
Please keep in mind that in
order to receive support and service from Thermalright or its affiliated
partners, your purchased item(s) must be from an authorized Thermalright
dealer.
No support will be provided
if Thermalright products were purchased from on-line bidding sites such as eBay
and the likes.
FAQ 15
Question
:
I¡¦m looking for a passive
cooling solution for my computer. I do not want noise but at the same time I do
not want to sacrifice performance either. Do you have a recommendation as to
which heatsink would work best for me?
Answer
:
The perfect cooling
solution would be the HR-01.
It not only cools your CPU effectively but also cools your entire computer
system, working together with its fan duct and the 12cm system exhaust fan, the
warm air is sucked out to the back of your case. Review Lab tests such as
thisone from PC Perspective have shown that the HR-01 with fan duct can beat even the
mighty XP-120 and hangs tough with Thermalright¡¦s new flagship heatsink, the
Ultra-120!
FAQ 16
Question
:
I have one of Gigabyte P35 DQ6 series motherboard and I would
like to install one of your cooler but my motherboard has its own cooling
system, Crazy Cool. How do I go about removing it from my
motherboard?
Answer
:
If
you plan on installing one of our coolers, you will need
to remove the Crazy Cool system. For instructions please
refer to this link.
(Please note that removal of stock cooling involves risk
of damage. Do not proceed unless you are sure of your
ability. Thermalright is not held responsible for any
damage occurred before, during, and after the removal
of Crazy Cool.)
Copyright c 2003 Thermalright
Inc. All rights reserved.
