THERMALRIGHT provides a non-transferable warranty to the purchaser of THERMALRIGHT hardware product purchased from an authorized THERMALRIGHT reseller. THERMALRIGHT warrants that the product will be free from defects in material and workmanship for a specified period commencing on the date of purchase. The warranty period will vary by specific product, as identified in your user documentation, on the product package, or as listed in the attached listing of THERMALRIGHT Warranty Periods. In the event, any of these warranty periods differ, the longest specified warranty period will apply.
Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable. To exercise your warranty rights, you must present a sales receipt and provide product serial number information. This warranty provides you with specific legal rights, and you may have additional rights that vary under local laws.
In general, this warranty means your THERMALRIGHT hardware product will operate in accordance with published technical specifications, as specified by its datasheet, and in the operating environment for which it was intended for the length of the warranty period.
LIMITATION OF LIABILITY
THERMALRIGHT SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF CORSAIR HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES. Some local laws do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.
EXCLUSION OF IMPLIED WARRANTIES
EXCEPT AS PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS EXPRESSLY DISCLAIMED Some local laws do not allow limitations on how long an implied warranty may last, so this limitation may not apply in your jurisdiction.
This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
- Wear and tear associated with normal use
- Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
- Missing, altered, or otherwise unreadable serial number label, manufacturer model or part number label
- Any improper operation, including any use not in accordance with any supplied product instructions
- Connection to any improper voltage supply
- Any other cause which does not relate to a product defect in materials or workmanship
Also excluded from this warranty are counterfeit products; that is, products that THERMALRIGHT, at its sole discretion, determines were not manufactured by THERMALRIGHT or any of its authorized manufacturing partners.
THERMALRIGHT’s entire liability and your exclusive remedy for any THERMALRIGHT product that is not operating in accordance with its published technical specifications are at THERMALRIGHT’s discretion: replace the product at THERMALRIGHT’s expense. This warranty obligation is conditioned upon the hardware being returned to the original place of purchase, or another place as directed by THERMALRIGHT, with the original sales receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. THERMALRIGHT may, at its discretion, provide new or refurbished products.
Any replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is greater, or for the period of time required by local statute.
In the event of data loss using THERMALRIGHT storage devices, THERMALRIGHT is not responsible for backing up or recovering any data that you may have lost.
NATIONAL STATUTORY RIGHTS
Consumers may have legal rights under applicable national legislation governing the sale of consumer goods.
NO OTHER WARRANTIES
No THERMALRIGHT employee, dealer, or other agent is authorized to make any modification, extension, or addition to this warranty.
SPECIAL WARRANTY PERIOD IN THE EUROPEAN UNION
In the European Union, the minimum warranty period provided by the reseller is two years. The minimum warranty period provided by the reseller for refurbished products is one year.
HOW TO MAKE A WARRANTY CLAIM
Before submitting a warranty claim, we suggest you contact our technical support group or visit http://support.thermalright.com/ and review the support section for technical assistance. A simple fix for your problem may be found there.
Valid warranty claims should be processed through your point of purchase during the first thirty (30) days after purchase. This period may vary depending on where you purchased your product; please verify the return policy with the retailer where you purchased your product. Any warranty claims that cannot be processed through your original point of purchase should be addressed directly to THERMALRIGHT. Our customer service contact information can be found on the web at http://www.thermalright.com/contact or in the documentation included with your product.
RETURNING YOUR PRODUCT
In the event that you need to return your THERMALRIGHT products for replacement, THERMALRIGHT will provide you with a Return Merchandise Authorization Number (RMA#) as well as return instructions. Do not return your product without prior approval from THERMALRIGHT. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender’s expense. To avoid problems at the time of receipt, clearly, write your RMA# on the outside of the package and include a copy of your RMA confirmation e-mail within the package.
REQUEST A RETURN MATERIAL AUTHORIZATION NUMBER (RMA#)
Please follow these steps to obtain an RMA number:
- For end-user customers, submit an RMA# request online at http://support.thermalright.com
- A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, a copy of credit card statement).
- To request an Express or Advanced RMA, a valid credit card must be provided to secure the new replacement unit for shipping prior to THERMALRIGHT receiving the defective unit.
- For a business to business (B2B) / Direct customers of THERMALRIGHT: complete the RMA request form and return it to firstname.lastname@example.org
- RMA credit value is based on the current published price list or lowest invoice value within 90 days of the day of the claim, whichever is lower
If modules were purchased as a kit, then the whole kit must be returned for warranty replacement and the lot codes on each module returned as a kit must be identical.
RMA RETURN ADDRESSES
We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify the specific return address you must use when sending your RMA package. This will be your standard return location and should not be changed without prior approval from THERMALRIGHT. Any packages received at an unauthorized location may be refused and returned to the sender at the sender’s expense.
PRODUCTS LOST OR DAMAGED DURING TRANSIT
The original packaging material should be used to pack the product for return; if the original packaging is not available, you should use packing materials that provide the same or greater protection to the product. All packages that arrive with any external damage or appear inadequately packed will be refused and returned to the sender at the sender’s expense. THERMALRIGHT is not responsible for damage incurred during shipping to our RMA receiving locations.
You should select a return shipping method that provides tracking information. THERMALRIGHT is not responsible for lost or misdirected packages.